Sales process automation
Implementation of cloud CRM system Bitrix24 allows you to set up automation of any business process in your company. But the most popular in this section is sales automation. This business process is implemented immediately after deciding to order CRM customization. Depending on the transaction cycles in your company, our business process automation specialists will be able to create a chain of automatic tasks for managers of your sales department, thanks to which they will know what they need to do in each situation and will be able to qualitatively promote your customers through the sales funnel until they decide to buy. Sales automation increases company profits by 45% -185%.
IP-telephony, corporate email and omnichannelization
Bitrix24 is the only CRM-system with IP-telephony function! This gives your company new opportunities to serve customers, organize the work of employees from different offices, as well as control the quality of telephone conversations by recording them and measuring the effectiveness of advertising channels. In addition, Bitrix24 is an omnichannel system, i.e. all messages from email, forms from the website, chat on the website and even social networks are automatically recognized by the system and assigned to a specific client and the responsible employee of your company. Are you still not ready to implement Bitrix24 in your business?
Customer Recognition and Development
As a rule, it is 5-7 times easier to sell to an existing customer than to a new one. Like any CRM-system, Bitrix24 allows you to maintain a client base, creating for each client card "company", "contact", which can be linked together so that all contacts will be structured, will be in a single interface and will not be lost. The important thing is that the system keeps records of money turnover and orders of your customers, and this allows you to assign them statuses (for example: silver partner, gold partner, VIP-client) for which you can customize a loyalty system. All this gives your business the opportunity to establish long-term relationships with your customers!
Knowledge base and easy integration of new employees
The Bitrix24 cloud service provides a repository for your company's knowledge in the form of a wiki. By regularly filling your Bitrix24 wiki, you will have a powerful platform for training new employees. And instead of 6-9 months, integration of a new specialist of your company will take 1-2 months!
Reliable forecasts of your company
Bitrix24 has built-in planning and forecasting tools such as Gantt Chart, as well as process-bar interface for deals, projects, commercial proposals and invoices. Thus a manager or business owner can see the current state of affairs in the company and make a forecast for the near future.
Accounting for the efficiency of each employee
Bitrix24 implementation will allow you to keep track of employee's working hours, automatically creating a timesheet. In addition, it is possible to customize mandatory daily or weekly reports for each specialist of your company. For more detailed analysis of efficiency in Bitrix24 you can additionally order a report on completed tasks, sales funnel, conversions, etc.
Analyzing the company's performance
The Bitrix24 interface allows you to view summary management reports, both for each employee, and for a department or the company as a whole. Thus, having implemented CRM Bitrix24, the manager can really assess the current state of affairs of the company, see the actual impact of a department, employee or task on the overall result.
Prompt creation of individual commercial proposals
As a rule, individual commercial proposals, especially in the field of services (construction, engineering, architecture, design, installation, delivery, cooking), take up a lot of time of sales managers. In Bitrix24 system there is a built-in editor of commercial proposals, which allows you to create a CP 5-6 times faster than usual. Also, the system controls each commercial proposal created in it, which excludes situations when the manager for some reason forgets to send it to the client. And the manager or business owner can see the result of each sent commercial offer in a single interface.
Invoice generation and payment control
Cloud CRM Bitrix24 allows you to create invoice templates with one or more details of your company and automatically generate invoices for your customers (Ukrainian, Russian, German samples) based on commercial offers. Also, Bitrix24 provides integration with PayPal and Yandex.Kassa services, which allows you to track payments from more than 40 payment systems (Visa, MasterCard, WebMoney, Yandex Money and others) in auto mode. You will clearly see which customer ordered your service or bought a product.
Cross-cutting marketing analytics
Cross-cutting analytics is the tracking of costs and return on investment in marketing with the help of several services simultaneously. Bitrix24 is easily integrated with Google Analytics, so you can set up a report that will show costs for EVERY advertising channel and ROI through the paid invoices functionality. Thus, it will be very easy to determine which advertising channel is bringing you customers and which one is just wasting your budget.
Automated tools for personnel accounting and HR
The Bitrix24 cloud service also has built-in HR accounting tools: employee cards, vacation and sick leave for each team member.
Management of the company's business processes via smartphone
CRM-system Bitrix24 has a high-quality (not glitchy) mobile application for iOS and Android systems, which duplicates almost all the functions of the main version! Thus, the owner of the company, managers and ordinary employees can always be in touch and directly participate in the work of the company, even if for some reason they are away from their workplace!
The profits will increase significantly!
